DEALING WITH ORGANIZATIONAL CHANGE
"Faced with the choice between changing one's mind and proving that there is no need to change, almost everyone gets busy on the proof!"
(John Kenneth Galbraith, Economist)
Is it change or transition? The Transition Rollercoaster. How we and others are affected. Understanding the differences in how people react to change. Trust in communicating change. Leadership through the change process – your change challenge. (Action learning sets) Reflection on learning.
MODERN COMMUNICATION IN THE WORKPLACE
"What upsets me is not that you lied to me, but that I can no longer believe you,"
(Frederick Nietzsche)
What is communication like in your workplace? The importance of listening Dealing with difficult people. Trust in communication. Email and communication – do's and don'ts Modern communication in the workplace – Your challenge.
HAVING DIFFICULT CONVERSATIONS
"The moment there is suspicion about a person's motives, everything else becomes tainted."
(Mahatma Ghandi)
What makes a conversation difficult? Adapting your preferred style – learning to listen Creating trust. Preperation for conversation What to be aware of. Help for having a successful outcome.(This programme can also be offered with a half-day interactive session using professional actors from Forum Interactive.)
MOTIVATION IN DIFFICULT TIMES
"The best way to inspire and motivate people is to convince them by everything YOU DO and by YOUR EVERYDAY ATTITUDE, that you are wholeheartedly supporting them."
(Harold Geneen, Chief Exec of ITT)
What is motivation and what motivates you? Extrinsic and intrinsic motivation. Promoting intrinsic motivation Motivating difficult people – you can't win them all! Trust as a motivator. Saying thanks and celebrating sucess. Your personal challenge.
PERSONAL LEADERSHIP - QUALITIES AND SKILLS
"Management is doing things right. Leadership is doing the right things."
(Peter Drucker)
Management vs. Leadership - is there a difference Introduction to qualities of leadership Identifying behaviours that demonstrate effective leadership qualities A leadership framework – where am I in all this? A “top 10” of leadership qualities Time for reflection – what are your challenges?
NEGOTIATION FOR TODAY
"If you can’t go around it, over it or through it, you had better negotiate with it."
(Ashleigh Brilliant, writer and artist)
What is negotiation? What are our fears? An 8 stage process Achieving Win:Win. Preparing for successful negotiation Negotiation in action – Case study (small group exercise to practise negotiation skills) and review(An additional half-day interactive session with actors from Forum Interactive can be added)
INTRODUCTION TO CONFLICT MANAGEMENT
"If we manage conflict constructively, we harness this energy for creativity and development."
(Kenneth Kaye, Conflict Advisor)
How do you feel about conflict?Dealing with conflictThe 5 modes of conflict managementFactors that affect our modes(An additional half-day interactive scenario is available using actors from Forum Interactive)
Other interventions can be designed and delivered tailored to the needs of the organisation and its people.